The need

Brick and mortar retail is heavily dependent on human workforce,  which leads to errors, issues and missed income opportunities.

• Little is known about the count of customers in the store or percentage of customers who buy anything

• There is not much information about the most visited shelves of the store or the paths most traveled

Solution

Using existing video surveillance cameras and integrations with other systems  a layer of shop performance analytics is added

• Monitoring of empty shelves (real time identification of empty shelves and automated orders for refill)

• Queue management - identification of lines at cash registers and assignment of cashiers or general trend data to increase self or assisted checkouts)

• Gamification of specific shop performance for employees

• Predictive planning based on the data collected (in progress)

• Goods delivery frequency and volume planning (in progress)

Results

Increase in shop performance/revenues by up to 1%

• Higher customer satisfaction due to shorter waiting times and more product choices

• Easier to keep the shelves stocked and less staff required

• Optimal count of open cash registers at all times

• Better informed and motivated staff