PERFORMANCE
The need
Brick and mortar retail is heavily dependent on human workforce, which leads to errors, issues and missed income opportunities.
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Little is known about the count of customers in the store or percentage of customers who buy anything
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There is not much information about the most visited shelves of the store or the paths most traveled


Solution
Using existing video surveillance cameras and integrations with other systems a layer of shop performance analytics is added
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Monitoring of empty shelves (real time identification of empty shelves and automated orders for refill)
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Queue management - identification of lines at cash registers and assignment of cashiers or general trend data to increase self or assisted checkouts)
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Gamification of specific shop performance for employees
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Predictive planning based on the data collected (in progress)
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Goods delivery frequency and volume planning (in progress)
Results
Increase in shop performance/revenues by up to 1%
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Higher customer satisfaction due to shorter waiting times and more product choices
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Easier to keep the shelves stocked and less staff required
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Optimal count of open cash registers at all times
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Better informed and motivated staff